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Quality development

For us at Zollikerberg Hospital, quality development means reflecting on our own services, defining new processes, critically scrutinising existing ones, seeking challenging answers and exploring new avenues. In this way, we continuously raise the quality of patient care to a higher level and create space for innovation.

Our quality audits and certifications

Internal and external quality audits are crucial for continuous positive quality development.

Year 2022

  • Recertification in the area of central sterile supply (AEMP) in accordance with DIN EN ISO 13485:2016 for the reprocessing and sterilisation of medical devices including flexible endoscopes
  • Validation of internal SSI surveillance processes (Swissnoso)
  • Official partner of smarter medicine - Choosing Wisely Switzerland. Setting an example against overuse and misuse in medicine.

Year 2021

Year 2020

Year 2019

Year 2017

Year 2016

Quality Medicine Initiative (IQM)

Routine data, transparency, peer review - for the best possible quality of medical treatment

In the Quality Medicine Initiative (IQM), hospitals from Switzerland and Germany are committed to improving medical quality in the treatment of their patients. The aim of the Quality Medicine Initiative is to make potential for improvement in the quality of medical treatment visible and to promote active error management. We have been a member of the Quality Medicine Initiative since 2017.

As a member, we voluntarily participate in various activities:

  • Quality measurement on the basis of routine data
  • Transparency of results through their publication
  • Quality improvements through peer reviews

What is a peer review? In a peer review, the hospital is visited by chief physicians and nursing staff from other hospitals. A self-assessment and external assessment of the treatment processes is carried out on site using selected cases. Possible potential for improvement in processes, structures and interfaces are examined and discussed in a collegial dialogue between head physicians and nursing staff from the clinic and the peer team. Further development goals are derived from this dialogue.

Illuminated façade of a modern residential building at night with visible interiors and trees in the foreground.

Lean bed ward pilot project

We are using the Lean Ward pilot project to gain initial experience with the Lean Hospital management philosophy and its tools in the inpatient area. Our aim is to optimise patient orientation and patient safety in all processes.

Management and organisation of process management and quality development

Portrait photo of Yves Talamona

Yves Talamona

Head of Process Management and Quality Development, Hospital Management

Spital Zollikerberg
Prozessmanagement und Qualitätsentwicklung
Trichtenhauserstrasse 20
8125 Zollikerberg